If 1 order is shipped in two (or more) shipments within 1 or 2 days of each other:
Add the 2 SO numbers to one portal entry when confirming the dispatch details and add a note in ‘delivery notes’ confirming that the order has been completed in two shipments. If appropriate, also add the different batch numbers that have been sent. Please also make it clear in the notes who has approved it (e.g. patient access lead / program manager etc.).
Regarding the dates to be entered, for the shipping date, put the date that the first order was shipped and for the arrival date, the date that the final order arrived.
Always add the same level of detail on the tracker and (if necessary) send an email to the appropriate PM so that they are aware of the split order when doing end-of-month reconciliations (although they will normally already be aware of it, as they approved it).
If 1 order is shipped in two (or more) shipments over weeks or months:
Enter two totally separate orders on the portal.